Once your order is placed it is prepared for shipping.  Once payment is processed, most orders ship within one business day of the  placed order. Currently, we ship to the United States and hope to expand to other countries soon. Canis World proudly offers free shipping on all orders via USPS First Class Mail. At checkout, you have the option to upgrade to USPS Priority Express Shipping for $7.00. Each order is shipped discretely in unmarked packaging.

We hold your satisfaction in the highest regard. Please check your order carefully as soon as possible after receiving it to ensure that it has not been damaged in shipping. If you notice any damage to your shipment, please reach out to us immediately so that we can help remedy the situation (visit the contact us page).

Lost Packages

If your order is lost prior to delivery, we will do our best to locate or replace your order. Once the shipment’s tracking status has been updated to “Delivered”, Canis World is no longer responsible for the contents of your order. Please ensure that someone will be home on the day your order will be delivered, or that there is a safe and secure location for you to receive your mail in your absence.

Returns

Due to the consumable nature of our products, returns can be processed within 30 days of purchase.  A full product refund will be issued once customer returns sealed (un-opened) product.  Please note: Canis World will fully refund the cost of the product however we cannot refund any shipping fees.  Canis World product return postage are at customers expense.  Unfornately we can not assume the cost to refund any shipping fees or pay for return shipping.  If you are not satisfied with your order for any reason, please contact us so that we can help answer any questions and resolve your issue. Visit our Contact Page.